Recent Posts

Emergency Fire Damage Tips!! What to do?

1/29/2019 (Permalink)

In a fire or water loss situation, your insureds are faced with emergency decisions that must be made while they are experiencing stress and uncertainty. Since a fast response is key to preventing further damage, SERVPRO of South Orange County Professionals offer and emergency checklist that guides you through the steps you need to follow until professional assistance arrives. By keeping their tips handy or with your insurance policy, you increase the chances of a successful restoration.

After fire, smoke and water damage:

Do…

  • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.
  • Place clean towels or old linens or rugs, carpet traffic areas and upholstery; if wet, remove pillows and cushions for faster drying.
  • If power is not available, empty freezer and refrigerator completely and prop doors open.
  • Coat chrome faucets, trim and appliances with petroleum jelly or oil.
  • Change HVAC filter.
  • Tape double layers of cheese cloth over air registers.
  • Remove excess water by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet.

SERVPRO of South Orange County utilize a 24-hour hotline for immediate response to emergency situations. Call SERVPRO of South Orange County today for more content-saving and restoration tips.

We take pride in our Customer Satisfaction!!

1/29/2019 (Permalink)

General We take pride in our Customer Satisfaction!! Always Excellent!!

SERVPRO of South Orange County prides itself in always making sure the customer is happy with our work as well as being happy with the customer service we provided to them. Every one of our employees understand the importance of great customer service and strive to always do our best!

Very professional team arrived every day on time, and treated client with a great respect. Will recommend for sure.

-Blanca V.

Jake was astounding in his dedication to his work!

-Mary G.

Very Professional, helpful with answering questions and thoroughly testing & equipment layout.

-Judith R.

SERVPRO of South Orange County personnel instill confidence that they know what they are doing and have expertise and equipment to fix the problem.

-William F.

Whatever you charged isn’t enough! They are great!

-Joy W.

Helping Businesses Recover

1/28/2019 (Permalink)

At SERVPRO of South Orange County, we know you serve more than just one type of customer. That’s why we offer more than one type of service. Did you know we can also service your commercial property clients, as well as you residential customers?

What would happen if your client’s business was interrupted due to a water or fire damage? What would happen if a disaster were to strike? They say disasters strike when you least expect them. At SERVPRO of South Orange County, we know what to do. We specialize in fire, water, and wind restoration, as well as mold remediation. We also have a Commercial Large Loss division.

At SERVPRO of South Orange County, we understand the importance of minimizing business interruptions and loss of revenues. Let us help you keep your client’s business running in case of disaster. Listed below are just a few of our services:

Emergency Mitigation Services- Water extraction, drying and dehumidification, sewage & gray water extraction, cleaning & sanitizing, document drying & restoration, Mold remediation of structure & contents, Fire & Smoke cleaning: structure & contents.

Flooring Services- Carpet, vinyl flooring removal & replacement, ceramic, vinyl & linoleum maintenance & services, wood flooring maintenance & renovation.

Carpet Maintenance Services- Cleaning, drying, stretching & seaming, spitting & deodorizing.

Upholstery Cleaning- Dry to wet procedures (depends on fabric and soil conditions), Specialty fabrics such as Haitian cottons and silk.

Contents Services- Itemized, packing & moving (if needed), textiles cleaning, furniture restoration, appliance cleaning, electronics inspection, deodorization and storage services.

HVAC and Ductwork- HVAC system analysis, deodorizing air handlers, cleaning & sanitizing service.

Remember, SERVPRO of South Orange County is not only here for disasters but also for day-to-day business emergency services.

How Does Duct Cleaning Help?

1/28/2019 (Permalink)

A major factor in indoor air quality is inadequate ventilation. It should be noted that studies have shown almost half of the problems associated with poor indoor air quality are a result of poor ventilation. Therefore, attention has become focused on the need to clean the inside of the ventilation system.

How can this help?

  1. By reducing the contaminants in the environment Effective duct cleaning can remove most of the contaminants in the ventilation system.
  2. By reducing operating costs. Dirty ventilation systems are expensive ventilation systems. The restriction caused by dirt buildup inside the system increase the costs of operating the system.
  3. By reducing maintenance costs. Dirty ventilation systems will also increase floor, carpet, wall and ceiling cleaning. If the system is dirty, it will carry dirt into the indoor environment.

Your SERVPRO of South Orange County Professional will select the best method for cleaning your insureds’ duct system should the need arise. To ensure the ducts are professionally cleaned, use the professional source: SERVPRO of South Orange County!

Move Outs Aid in Timely Recovery

9/6/2018 (Permalink)

When an insured experiences a fire loss, it is often necessary to move the home’s contents to another location for storage, security and restoration of damaged contents. This process is also referred to as a pack out.

Damage to a structure requiring a move out will involve the entire structure rather than be localized to one room. If only one room is affected, the contents may be moved to other rooms in the structure while repairs are being made instead of out of the house. In other occasions, it is necessary to move contents out of the entire structure. Once a move out is decided upon, SERVPRO of South Orange County follows a precise process to ensure that it is done correctly.

When arriving to assess the damage, SERVPRO of South Orange County professionals will pretest items to determine their cleanability. This process will help to determine what items are restorable and what items need to be deemed claim items. In all situations, our priority is getting your customer back into their home or office in a timely manner. SERVPRO of South Orange County professionals will make a complete inventory of all items being moved out of the structure on a room-to-room basis to ensure all items are detailed. Those items that are restorable will be carefully packed for removal.

Ask about our “Claims Items” inventory service. Call SERVPRO of South Orange County to get an accurate claim list fast.

After the contents are packed and the furniture is labeled, the professionals from SERVPRO will check off each item on the inventory list as it is being loaded into the moving can for removal.

Once removed, each item will be carefully restored and stored until the structure is ready for the move back. When the structure has been restored, SERVPRO of South Orange County professionals will return the cleaned and restored contents to the insured.

Facts About Mold

9/6/2018 (Permalink)

-Mold has existed since ancient times.

-The human species has always lived in the presence of mold.

-There are over 100,000+ species of mold identified. The unique flavor of bleu cheese is produced by mold.

-We are constantly exposed to thousands of different types of fungi in our everyday lives. Certain types of fungi tend to exist naturally in soils, plants, fruits and textiles.

-Exposure to these fungi in naturally occurring doses is generally not harmful to health.

-While the types and concentrations of fungi existing in the environment vary from one geographic region to another, the most common types are as follows: Aspergillus (most common), alternaria, bipolaris, Chaetomium, fusarium, penicillin, and paecilomyes.

Mold Needs the Right Environment to Grow

  • Water, moisture or high humidity
  • Food (any organic substance)
  • The right temperature (generally 68*F-86*F, but some can grow in 30*F or colder)
  • Lack of ventilation
  • Mold presents greater challenges to young children, the elderly and other immune-suppressed people.
  • Some molds can produce toxins if the environment conditions are right.

Biohazard, Vandalism, & Crime Scene-Remediation & Cleanup

9/6/2018 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of S Orange County Professionals offer faster, reliable biohazard, vandalism, and crime scene cleanup and remediation services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. Failure to properly handle and safely remove such substances can contribute to unhealthy and even dangerous environments.

Your local SERVPRO of S. Orange County Professionals are trained to safely and effectively remove hazardous biological substances and prepare waster for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, SERVPRO of S Orange county Professionals help turn unsafe environments into clean, safe homes and businesses. SERVPRO of S Orange County Professionals can help with:

    • Bloodborne Pathogens- SERVPRO of S Orange County Professionals remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. Trained SERVPRO of S Orange County Professionals thoroughly clean, disinfect, and deodorize the structure.
  • Methamphetamine Labs- Many of the chemical used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. SERVPRO of S Orange County Professionals follow applicable federal and state guidelines to clean all surfaces.
  • Arson & Vandalism- SERVPRO of S Orange County Professionals are recognized as leaders at helping property owners recover quickly from fire and water damage. Your local SERVPRO of S Orange County Professional also provides general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.
  • Sewage Backups & Black Water Intrusions- Sewage backups and clack water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. SERVPRO of S Orange County Professionals remove the sewage, contaminants, and moisture, disinfecting as they clean. SERVPRO of S Orange County Professionals help ensure the structure is cleaned, disinfected, and deodorized.
  • Mold Mitigation and Remediation
  • Crime Scene Residues

Fire Damage? We can make it "Like it never even happened"

4/17/2018 (Permalink)

When a fire loss strikes your business or your home, the damage can often feel overwhelming. The recovery process, in kind, can be intimidating especially if you and your customers aren’t prepared.

To aid customers in reducing the stress that inevitably comes with sorting through contents following a fire, SERVPRO of South Orange County offers Contents Claims Inventory Service (CCIS). This service simplifies the claims process and alleviates unnecessary stress and downtime by producing a quick and accurate room-by-room inventory. CCIS allows you to focus on getting back into business-and allows your customers to get back to their preloss lifestyle-without the time-consuming process of self-inventory.

If disaster has already struck, CCIS can serve as an organized, accurate and detailed inventory. Not only can a thorough inventory aid in the claim-filing process, it also allows property or business owner to track and manage contents both on and offsite in the event a move out is required.

Or, if utilized prior to an incident, CCIS functions as an invaluable part of a disaster recovery plan. After all, taking steps to prepare now can help reduce downtime, restore peace of mind, and rid yourself and your customers of unnecessary stress should a fire loss occur.

Contents Claims Inventory Provides:

- Preloss list and value of contents.

- Detailed and accurate report.

- Better information to settle claims quicker.

- Assistance with burden of proof for claims.

- Peace of mind when you need it most.

Restoration VS Replacement

4/17/2018 (Permalink)

Who should be First on the Job?

To reduce claims costs in a fire or water damage situation, timely response is crucial. In most cases, the first person who makes contact with the customer be a restoration vendor rather than a contractor. A restoration vendor’s focus is restoration and a contractor’s focus is replacement. Most contractors do not have the expertise or training to determine if a surface can be restored to preloss condition. Since they can not make this determination, contractors may recommend replacement. Once an insured hears replacement, they are often not receptive to restoration.

SERVPRO of South Orange County Professionals will demonstrate to the insured the restorability of an item. Our technicians never commit the insurance company to replacement. Even if it is obvious during pretesting that an item cannot be cleaned or restored, SERVPRO of South Orange County technicians will not imply the insurance company is responsible for replacement. We cannot interpret the policy. Adjusters adjust, SERVPRO of South Orange County cleans and restores. If it is determined that an item cannot be cleaned or restores, the adjuster will be contacted so that he/she can make a determination as to what the policy will allow.

By responding to claims quickly and professionally, SERVPRO of South Orange County professionals can save insurance companies money that may have been spent on replacement.

Water intrusion in one room can mean water damage in other rooms

2/15/2018 (Permalink)

If your business suffered a small leak, would you know what to do? What if your business suffered a more severe water intrusion, such as a broken pipe or ruptures hot water heater, how do you respond? Have you considered how your business would respond if affected by water damage resulting from natural causes such as flood, tornado or tropical storm? Would your organization be able to remain in business? Does your organization have a business continuity plan? Most businesses have an emergency exit plan in place, but few have a plan to get back into business following a disaster.

Every business should have n emergency/disaster plan in place. The Institute for Business and Home Safety reports at least one-fourth of all businesses that close as a result of a disaster never re-open. According to the U.S. Department of Homeland Security, “A commitment to planning today will help support employees, customers, the community, the local economy and even the country. It also protects your business investment and gives your company a better chance for survival. How quickly your organization gets back to business following an emergency situation can greatly depend on the amount of planning and preparedness that takes place prior to an adverse event.

Both man-made and natural disasters usually strike without warning. Immediate response in a critical situation can save thousands of dollars in reduced structural and secondary damages and company down time. It may also allow your company to resume normal business operations faster, helping eliminate the many problems associated with extended business interruptions. The quicker your company recovers, the better your chances for getting back to business as usual.

SERVPRO of South Orange County Professionals can help your business or organization prepare now for the unexpected by offering a comprehensive disaster recovery/emergency preparedness plan. The Disaster Recovery Profile (DRP) records detailed company information and inventory ranging from machinery, electronic and computer equipment, furniture and fixtures and valuable documents and records of data regarding specific building and grounds information, contact information and response checklist. A customized company emergency response plan can be a proper preparedness and planning, you can increase your organization’s chance of survival in an emergency r disastrous situation. Contact your local SERVPRO of South Orange County Professional today and inquire on a preparedness plan to help protect your business.