Recent Posts

We Are Cleaning Experts

3/20/2020 (Permalink)

Commercial and Residential Cleaning Ready and fully equipped for any size job

SERVPRO of South Orange County is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of South Orange County, 407-226-2621

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F

%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Commercial Restoration Prepared

3/12/2020 (Permalink)

Commercial Restoration Making Commercial fire and water damage "Like it never even happened."

If your business suffered a small leak, would you know what to do? What if your business suffered a more severe water intrusion, such as a broken pipe or ruptured hot water heater, how do you respond? Have you considered how your business would respond if affected by water damage resulting from natural causes such as a flood, tornado or tropical storm? Would your organization be able to remain in business? Does your organization have a business continuity plan? Most businesses have an emergency exit plan in place, but few have a plan to get back into business following a disaster.

Every business should have an emergency/disaster plan in place. The Institute for Business and Home Safety reports at least one-fourth of all businesses that close as a result of a disaster never re-open. According to the U.S. Department of Homeland Security, “A commitment to planning today will help support employees, customers, the community, the local economy and even the country. It also protects your business investment and gives your company a better chance for survival. How quickly your organization gets back to business following an emergency situation can greatly depend on the amount of planning and preparedness that takes place prior to an adverse event.

Both man-made and natural disasters usually strike without warning. Immediate response in a critical situation can save thousands of dollars in reduced structural and secondary damages and company downtime. It may also allow your company to resume normal business operations faster, helping eliminate the many problems associated with extended business interruptions. The quicker your company recovers, the better your chances for getting back to business as usual.

SERVPRO of South Orange County Professionals can help your business or organization prepare now for the unexpected by offering a comprehensive disaster recovery/emergency preparedness plan. The Disaster Recovery Profile (DRP) records detailed company information and inventory ranging from machinery, electronic and computer equipment, furniture and fixtures and valuable documents and records of data regarding specific building and grounds information, contact information and response checklist. A customized company emergency response plan can be a proper preparedness and planning, you can increase your organization’s chance of survival in an emergency or disastrous situation. Contact your local SERVPRO of South Orange County Professional today and inquire on a preparedness plan to help protect your business.

Our most commonly used pieces of equipment

3/12/2020 (Permalink)

Equipment setup and ready to go Our most commonly used equipment loaded onto our SERVPRO green trucks ready for an emergency.

The SERVPRO of South Orange County takes pride in making sure our customers are helped to the best of our ability. To do this, our products and equipment need to be the best available so we can make sure the property and situations we encounter during disasters are able to be restored and brought to preloss conditions. Each machine and piece of equipment has a crucial role in the restoration process. Our technicians are trained to use each piece of equipment to its highest potential. Here are a few of our most commonly seen and used machines, and their purpose.

The SERVPRO® Equipment Department tests all equipment, including the truck mount, before putting the items in the product line. To provide the best service to our customers, we must know how the truck mount works, how to set up and maintain the unit, how to use it safely, how to clean the vehicle interior, unit, tools, hoses, and so forth as needed, and how to inspect all equipment and accessories for any damage, leaks, or wear.

DEHUMIDIFIERS: Dehumidifiers remove moisture from the air after it has evaporated.  Our technicians position dehumidifiers strategically in a water-damaged structure so the moist, humid air moves through the unit while dry, warm air is discharged from the unit circulating back into the wet areas. Did you know that dry air acts like a sponge to absorb moisture from wet materials? Since it does, we use the dehumidifiers especially because it provides a continual source of dry air to enhance the restoration process. Refrigerant dehumidifiers remove water vapor through condensation, and based on the specific job, we will use a small commercial refrigerant dehumidifier because it removes approximately 8 gallons of water per day from the atmosphere, while an extra-large commercial refrigerant could remove as much as 20 gallons per day.

AIR MOVERS: Air movers are used in water damage restoration to enhance evaporation at the surface level and reduce drying time. These machines introduce airflow at the surface level and replace the highly saturated air with drier air to enhance evaporation. Our crew has gone through specific training on the science of drying to know how many air movers they will need and how to position them to create airflow across all wet surfaces. In some cases, when the lower portion of multiple walls are wet, involving wet drywall behind baseboards, enough air movers are positioned to create a vortex of circular airflow around the walls. Our technicians operate the air movers in several different positions, offering flexibility in how to direct the airflow with the best possible outcome. 

PORTABLE EXTRACTORS: Extractors are used for cleaning carpets, cleaning upholstery, and removing water from floors after a water loss. An extractor has three major components: a heater, a pump, and a vacuum system. Our technicians use this machine for variable heat controlled cleaning, including to heat the rinse solutions to clean more effectively. The vacuum system and waste recovery tank remove soils and moisture from the surface and collects it in the tank. With this machine, we can expedite the removal of water and moisture from damaged materials and textiles to help restore it to preloss conditions. In doing this, the potential of having to replace materials or belongings is lowered.

There are many other machines and equipment accessories we use, but for today’s behind the scenes look we are proud to show you some our most commonly used pieces of equipment. These machines help us get your personal disaster back to preloss condition and to make it “Like it never even happened,” because SERVPRO of South Orange County is always here to help!

Day-to-Day Business Emergency Services

3/11/2020 (Permalink)

Multiple Commercial Services Commercial Services, more than just water mitigation.

At SERVPRO of South Orange County, we know you serve more than just one type of customer. That’s why we offer more than one type of service. Did you know we can also service your commercial property clients, as well as you residential customers? We specialize in fire, water, and wind restoration, as well as mold remediation. We also have a Commercial Large Loss division.

At SERVPRO of South Orange County, we understand the importance of minimizing business interruptions and loss of revenues. Let us help you keep your client’s business running in case of disaster. Listed below are just a few of our services:

Emergency Mitigation Services- Water extraction, drying and dehumidification, sewage & gray water extraction, cleaning & sanitizing, document drying & restoration, Mold remediation of structure & contents, Fire & Smoke cleaning: structure & contents.

Flooring Services- Carpet, vinyl flooring removal & replacement, ceramic, vinyl & linoleum maintenance & services, wood flooring maintenance & renovation.

Carpet Maintenance Services- Cleaning, drying, stretching & seaming, spitting & deodorizing.

Upholstery Cleaning- Dry to wet procedures (depends on fabric and soil conditions), Specialty fabrics such as Haitian cottons and silk.

Contents Services- Itemized, packing & moving (if needed), textiles cleaning, furniture restoration, appliance cleaning, electronics inspection, deodorization and storage services.

HVAC and Ductwork- HVAC system analysis, deodorizing air handlers, cleaning & sanitizing service.

Remember, SERVPRO of South Orange County is not only here for disasters but also for day-to-day business emergency services.

Be Prepared for a Storm

3/11/2020 (Permalink)

Be Prepared for a Storm A few suggestions to help prepare for a storm

A few suggestions to help prepare for a storm:

  • Take Pictures of your roof, your contents, your cars, the inside of your rooms, your artwork etc. on a DATED camera. Just in case you need it for insurance purposes.
    READ your Insurance papers NOW and see what your coverage is. After the storm, you may want to revise it!
  • Gather all your important papers and objects: Insurance policies, birth certificates, passports, a list of phone numbers in your phone in case your phone runs out of battery, irreplaceable photos, papers, Think of what you would need if you couldn't get back into your house for a while.
  • Get cash to have on hand.
  • Keep your medications handy
  • Fill your car with gas.
  • If you aren't staying at home, let others know where you will be.
  • Decide on a central contact person to reach out to, or a place to meet in case everyone gets separated.
  • REMEMBER: Your safety and that of your loved ones comes FIRST. Don't try to be a HERO and go out during the storm or move objects that are too heavy.
  • Fill water bottles 3/4 the way full, or fill Ziploc bags to put into the freezer to help keep frozen foods frozen. DON'T open the freezer if the power goes out...Let it stay cold!
  • Try and avoid using candles for light... it could turn into a FIRE disaster! Use flashlights and lanterns.
  • Bring in anything outdoors that could become a PROJECTILE. Even the smallest objects can do damage blowing in hurricane type winds.
  • Be sure your pets are taken care of...they might be frightened during the storm.
  • Move you boats to dry storage, or anchor them to the docks according to the rules of the marina.
           
  • ONE more thing.... WRITE DOWN our number and PROGRAM it into your phone.

If you experience water damage: call SERVPRO of South Orange County 407-226-2621

What to do after fire, smoke and water damage occur!!

1/29/2020 (Permalink)

Fire Damage Tips What do you do after fire, smoke and water damage??

In a fire or water loss situation, your insureds are faced with emergency decisions that must be made while they are experiencing stress and uncertainty. Since a fast response is key to preventing further damage, SERVPRO of South Orange County Professionals offer and emergency checklist that guides you through the steps you need to follow until professional assistance arrives. By keeping their tips handy or with your insurance policy, you increase the chances of a successful restoration.

After fire, smoke and water damage:

Do…

  • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.
  • Place clean towels or old linens or rugs, carpet traffic areas and upholstery; if wet, remove pillows and cushions for faster drying.
  • If power is not available, empty freezer and refrigerator completely and prop doors open.
  • Coat chrome faucets, trim and appliances with petroleum jelly or oil.
  • Change HVAC filter.
  • Tape double layers of cheese cloth over air registers.
  • Remove excess water by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet.

SERVPRO of South Orange County utilize a 24-hour hotline for immediate response to emergency situations. Call SERVPRO OF South Orange County today for more content-saving and restoration tips 407-226-2621

Fast response is IMPORTANT

1/29/2020 (Permalink)

Fast Reponse Fast Response using the 2-4-8 steps

Who should be First on the Job?

To reduce claims costs in a fire or water damage situation, timely response is crucial. In most cases, the first person who makes contact with the customer be a restoration vendor rather than a contractor. A restoration vendor’s focus is restoration and a contractor’s focus is replacement. Most contractors do not have the expertise or training to determine if a surface can be restored to preloss condition. Since they can not make this determination, contractors may recommend replacement. Once an insured hears replacement, they are often not receptive to restoration.

SERVPRO of South Orange County Professionals will demonstrate to the insured the restorability of an item. Our technicians never commit the insurance company to replacement. Even if it is obvious during pretesting that an item cannot be cleaned or restored, SERVPRO of South Orange County technicians will not imply the insurance company is responsible for replacement. We cannot interpret the policy. Adjusters adjust, SERVPRO of South Orange County cleans and restores. If it is determined that an item cannot be cleaned or restores, the adjuster will be contacted so that he/she can make a determination as to what the policy will allow.

By responding to claims quickly and professionally, SERVPRO of South Orange County professionals can save insurance companies money that may have been spent on replacement.

Move Out Aid

1/29/2020 (Permalink)

Fully Equipped Move out Move out aid in timely recovery

When an insured experience a fire loss, it is often necessary to move the home’s contents to another location for storage, security and restoration of damaged contents. This process is also referred to as a pack out.

Damage to a structure requiring a move out will involve the entire structure rather than be localized to one room. If only one room is affected, the contents may be moved to other rooms in the structure while repairs are being made instead of out of the house. In other occasions, it is necessary to move contents out of the entire structure. Once a move out is decided upon, SERVPRO of South Orange County follows a precise process to ensure that it is done correctly.

When arriving to assess the damage, SERVPRO of South Orange County professionals will pretest items to determine their cleanability. This process will help to determine what items are restorable and what items need to be deemed claim items. In all situations, our priority is getting your customer back into their home or office in a timely manner. SERVPRO of South Orange County professionals will make a complete inventory of all items being moved out of the structure on a room-to-room basis to ensure all items are detailed. Those items that are restorable will be carefully packed for removal.

Ask about our “Claims Items” inventory service. Call SERVPRO of South Orange County to get an accurate claim list fast.

After the contents are packed and the furniture is labeled, the professionals from SERVPRO will check off each item on the inventory list as it is being loaded into the moving can for removal.

Once removed, each item will be carefully restored and stored until the structure is ready for the move back. When the structure has been restored, SERVPRO of South Orange County professionals will return the cleaned and restored contents to the insured.

Inadequate Ventilation affects indoor air quality

1/28/2020 (Permalink)

How is the Air Quality in your Home? Indoor air quality can be affected by so many different things.

A major factor in indoor air quality is inadequate ventilation. It should be noted that studies have shown almost half of the problems associated with poor indoor air quality are a result of poor ventilation. Therefore, attention has become focused on the need to clean the inside of the ventilation system.

How can this help?

  1. By reducing the contaminants in the environment Effective duct cleaning can remove most of the contaminants in the ventilation system.
  2. By reducing operating costs. Dirty ventilation systems are expensive ventilation systems. The restriction caused by dirt buildup inside the system increase the costs of operating the system.
  3. By reducing maintenance costs. Dirty ventilation systems will also increase floor, carpet, wall and ceiling cleaning. If the system is dirty, it will carry dirt into the indoor environment.

Your SERVPRO of South Orange County Professional will select the best method for cleaning your insureds’ duct system should the need arise. To ensure the ducts are professionally cleaned, use the professional source: SERVPRO of South Orange County!

Guide to Fire Damage Recovery

11/22/2019 (Permalink)

Commercial Kitchen Fire in the Greater Orlando Area Commercial kitchen fire in the Greater Orlando Area

In a fire or water loss situation fast response is key to preventing further damage, SERVPRO of South Orange County Professionals offer an emergency checklist.  By keeping their tips handy or with your insurance policy, you increase the chances of a successful restoration. SERVPRO of South Orange County utilize a 24-hour hotline for immediate response to emergency situations. Call SERVPRO OF South Orange County today for more content-saving and restoration tips.

Don’t….

  • Wash any walls or painted surfaces.
  • Shampoo carpet or upholstery.
  • Clean any electrical appliances or TV.
  • Eat any canned or packaged food or beverages stored near a heat or water, as they may be contaminated.
  • Send clothing to dry cleaner since improper cleaning may set smoke odor.
  • Leave wet fabrics, books or magazines on the floor.
  • Handle any bodily fluids.