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What to do after fire, smoke and water damage occur!!

1/29/2020 (Permalink)

Fire Damage Tips What do you do after fire, smoke and water damage??

In a fire or water loss situation, your insureds are faced with emergency decisions that must be made while they are experiencing stress and uncertainty. Since a fast response is key to preventing further damage, SERVPRO of South Orange County Professionals offer and emergency checklist that guides you through the steps you need to follow until professional assistance arrives. By keeping their tips handy or with your insurance policy, you increase the chances of a successful restoration.

After fire, smoke and water damage:

Do…

  • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.
  • Place clean towels or old linens or rugs, carpet traffic areas and upholstery; if wet, remove pillows and cushions for faster drying.
  • If power is not available, empty freezer and refrigerator completely and prop doors open.
  • Coat chrome faucets, trim and appliances with petroleum jelly or oil.
  • Change HVAC filter.
  • Tape double layers of cheese cloth over air registers.
  • Remove excess water by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpet.

SERVPRO of South Orange County utilize a 24-hour hotline for immediate response to emergency situations. Call SERVPRO OF South Orange County today for more content-saving and restoration tips 407-226-2621

Fast response is IMPORTANT

1/29/2020 (Permalink)

Fast Reponse Fast Response using the 2-4-8 steps

Who should be First on the Job?

To reduce claims costs in a fire or water damage situation, timely response is crucial. In most cases, the first person who makes contact with the customer be a restoration vendor rather than a contractor. A restoration vendor’s focus is restoration and a contractor’s focus is replacement. Most contractors do not have the expertise or training to determine if a surface can be restored to preloss condition. Since they can not make this determination, contractors may recommend replacement. Once an insured hears replacement, they are often not receptive to restoration.

SERVPRO of South Orange County Professionals will demonstrate to the insured the restorability of an item. Our technicians never commit the insurance company to replacement. Even if it is obvious during pretesting that an item cannot be cleaned or restored, SERVPRO of South Orange County technicians will not imply the insurance company is responsible for replacement. We cannot interpret the policy. Adjusters adjust, SERVPRO of South Orange County cleans and restores. If it is determined that an item cannot be cleaned or restores, the adjuster will be contacted so that he/she can make a determination as to what the policy will allow.

By responding to claims quickly and professionally, SERVPRO of South Orange County professionals can save insurance companies money that may have been spent on replacement.

Move Out Aid

1/29/2020 (Permalink)

Fully Equipped Move out Move out aid in timely recovery

When an insured experience a fire loss, it is often necessary to move the home’s contents to another location for storage, security and restoration of damaged contents. This process is also referred to as a pack out.

Damage to a structure requiring a move out will involve the entire structure rather than be localized to one room. If only one room is affected, the contents may be moved to other rooms in the structure while repairs are being made instead of out of the house. In other occasions, it is necessary to move contents out of the entire structure. Once a move out is decided upon, SERVPRO of South Orange County follows a precise process to ensure that it is done correctly.

When arriving to assess the damage, SERVPRO of South Orange County professionals will pretest items to determine their cleanability. This process will help to determine what items are restorable and what items need to be deemed claim items. In all situations, our priority is getting your customer back into their home or office in a timely manner. SERVPRO of South Orange County professionals will make a complete inventory of all items being moved out of the structure on a room-to-room basis to ensure all items are detailed. Those items that are restorable will be carefully packed for removal.

Ask about our “Claims Items” inventory service. Call SERVPRO of South Orange County to get an accurate claim list fast.

After the contents are packed and the furniture is labeled, the professionals from SERVPRO will check off each item on the inventory list as it is being loaded into the moving can for removal.

Once removed, each item will be carefully restored and stored until the structure is ready for the move back. When the structure has been restored, SERVPRO of South Orange County professionals will return the cleaned and restored contents to the insured.

Inadequate Ventilation affects indoor air quality

1/28/2020 (Permalink)

How is the Air Quality in your Home? Indoor air quality can be affected by so many different things.

A major factor in indoor air quality is inadequate ventilation. It should be noted that studies have shown almost half of the problems associated with poor indoor air quality are a result of poor ventilation. Therefore, attention has become focused on the need to clean the inside of the ventilation system.

How can this help?

  1. By reducing the contaminants in the environment Effective duct cleaning can remove most of the contaminants in the ventilation system.
  2. By reducing operating costs. Dirty ventilation systems are expensive ventilation systems. The restriction caused by dirt buildup inside the system increase the costs of operating the system.
  3. By reducing maintenance costs. Dirty ventilation systems will also increase floor, carpet, wall and ceiling cleaning. If the system is dirty, it will carry dirt into the indoor environment.

Your SERVPRO of South Orange County Professional will select the best method for cleaning your insureds’ duct system should the need arise. To ensure the ducts are professionally cleaned, use the professional source: SERVPRO of South Orange County!

Guide to Fire Damage Recovery

11/22/2019 (Permalink)

Commercial Kitchen Fire in the Greater Orlando Area Commercial kitchen fire in the Greater Orlando Area

In a fire or water loss situation fast response is key to preventing further damage, SERVPRO of South Orange County Professionals offer an emergency checklist.  By keeping their tips handy or with your insurance policy, you increase the chances of a successful restoration. SERVPRO of South Orange County utilize a 24-hour hotline for immediate response to emergency situations. Call SERVPRO OF South Orange County today for more content-saving and restoration tips.

Don’t….

  • Wash any walls or painted surfaces.
  • Shampoo carpet or upholstery.
  • Clean any electrical appliances or TV.
  • Eat any canned or packaged food or beverages stored near a heat or water, as they may be contaminated.
  • Send clothing to dry cleaner since improper cleaning may set smoke odor.
  • Leave wet fabrics, books or magazines on the floor.
  • Handle any bodily fluids.

We have the proper equipment needed for any size loss

11/22/2019 (Permalink)

Equipment fully stocked in to vehicles ready to go!! Our vehicles are fully stocked with all the equipment needed for any restoration job

There has been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of South Orange County Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

For example:

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation
  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.
  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.
  • Air scrubbers
  • Thermal foggers and deodorization agents

Customer satisfaction is our number one priority!

11/21/2019 (Permalink)

We are thanking our customers for their positive feedback Thankful for our amazing customers

If water damage threatens your home or office call us at (407) 226-2621.  We are here to help and care for not only your home or office, but for you as an individual.  Our ultimate goal is to help make it a little less stressful on you. 

Efrain was great. Please send him for future work.

-Robert F.

Sam very helpful and professional. Would recommend SERVPRO.

-Dena W.

Brian arrived first and was so nice and calm, he explained all the paperwork and contracts to me.

-Arianalyz F.

The owner of the company (Tony Toups) met with me personally since day 1 and helped me through the entire process with my insurance company. This was my first roof leak and I was at a complete loss of what to do. But SERVPRO of South Orange County made sure to explain every step and answered all of my questions. Thank You!!

-Juan O.

Mitigation can't wait!!

11/20/2019 (Permalink)

24/7 Emergency Services Don't wait call yesterday!

When it’s your home or business that’s underwater, mitigation can’t wait. You need mitigation to begin yesterday.

The cost of water damages can increase exponentially with time. Wood floors warp, drywall soaks in moisture and mold develops in hard-to-reach areas of your home or business.   The benefits of rapid mitigation by a SERVPRO of South Orange County Technician are two-fold: Your costs go down as potential hazards may be avoided, and your peace of mind goes through the roof.

So, if the unthinkable happens to your home or business, allow SERVPRO of South Orange County to help quickly turn your “before” into a “happily ever after.”

Positive Feedback

11/20/2019 (Permalink)

SERVPRO of South Orange County strives each and every day to ensure that our quality of work is up to the highest standard and we are always ecstatic to get positive feedback from our customers.

Here are some recent quotes from real customers:

Extremely satisfied. Caleb is truly professional. I was impressed that Brian took time to come by to survey the work. 2nd time SERVPRO of South Orange County helped us mitigate water damage.

-Joseph P.

Darian & Magaly were thorough & informative. The first team Jake & Tyler were professional and very communitive about the follow up process, I did not have to ask the questions to get answers.

-Janet J.

Very friendly and professional group! Highly recommend.

-Dee Dee S.

Overall team was very professional in approach, answered all questions on moisture issues.

-Christopher A.

"Before" to "Happily Ever After"

11/12/2019 (Permalink)

Water damaged hardwood floors This flooded home was caused by a pipe burst while on vacation.

Imagine it’s 8:00 p.m. on a Sunday, and you walk into your home after a relaxing vacation expecting to switch on the lights, put the kids to bed then get some rest yourself.

A water pipe has burst over the weekend, dumping thousands of gallons of water over your hard wood kitchen floor, your carpeted living room and your cement utility room. You realize this problem is far beyond the reach of your shop vac. What do you do now? 

When it’s your home or business that’s underwater, mitigation can’t wait. You need mitigation to begin yesterday. If water damage strikes you or your customers, give SERVPRO of South Orange County a call immediately to quickly turn your "before" into a "happily ever after"