Recent Posts

Fire Damage? We can make it "Like it never even happened"

4/17/2018 (Permalink)

When a fire loss strikes your business or your home, the damage can often feel overwhelming. The recovery process, in kind, can be intimidating especially if you and your customers aren’t prepared.

To aid customers in reducing the stress that inevitably comes with sorting through contents following a fire, SERVPRO of South Orange County offers Contents Claims Inventory Service (CCIS). This service simplifies the claims process and alleviates unnecessary stress and downtime by producing a quick and accurate room-by-room inventory. CCIS allows you to focus on getting back into business-and allows your customers to get back to their preloss lifestyle-without the time-consuming process of self-inventory.

If disaster has already struck, CCIS can serve as an organized, accurate and detailed inventory. Not only can a thorough inventory aid in the claim-filing process, it also allows property or business owner to track and manage contents both on and offsite in the event a move out is required.

Or, if utilized prior to an incident, CCIS functions as an invaluable part of a disaster recovery plan. After all, taking steps to prepare now can help reduce downtime, restore peace of mind, and rid yourself and your customers of unnecessary stress should a fire loss occur.

Contents Claims Inventory Provides:

- Preloss list and value of contents.

- Detailed and accurate report.

- Better information to settle claims quicker.

- Assistance with burden of proof for claims.

- Peace of mind when you need it most.

Restoration VS Replacement

4/17/2018 (Permalink)

Who should be First on the Job?

To reduce claims costs in a fire or water damage situation, timely response is crucial. In most cases, the first person who makes contact with the customer be a restoration vendor rather than a contractor. A restoration vendor’s focus is restoration and a contractor’s focus is replacement. Most contractors do not have the expertise or training to determine if a surface can be restored to preloss condition. Since they can not make this determination, contractors may recommend replacement. Once an insured hears replacement, they are often not receptive to restoration.

SERVPRO of South Orange County Professionals will demonstrate to the insured the restorability of an item. Our technicians never commit the insurance company to replacement. Even if it is obvious during pretesting that an item cannot be cleaned or restored, SERVPRO of South Orange County technicians will not imply the insurance company is responsible for replacement. We cannot interpret the policy. Adjusters adjust, SERVPRO of South Orange County cleans and restores. If it is determined that an item cannot be cleaned or restores, the adjuster will be contacted so that he/she can make a determination as to what the policy will allow.

By responding to claims quickly and professionally, SERVPRO of South Orange County professionals can save insurance companies money that may have been spent on replacement.

Water intrusion in one room can mean water damage in other rooms

2/15/2018 (Permalink)

If your business suffered a small leak, would you know what to do? What if your business suffered a more severe water intrusion, such as a broken pipe or ruptures hot water heater, how do you respond? Have you considered how your business would respond if affected by water damage resulting from natural causes such as flood, tornado or tropical storm? Would your organization be able to remain in business? Does your organization have a business continuity plan? Most businesses have an emergency exit plan in place, but few have a plan to get back into business following a disaster.

Every business should have n emergency/disaster plan in place. The Institute for Business and Home Safety reports at least one-fourth of all businesses that close as a result of a disaster never re-open. According to the U.S. Department of Homeland Security, “A commitment to planning today will help support employees, customers, the community, the local economy and even the country. It also protects your business investment and gives your company a better chance for survival. How quickly your organization gets back to business following an emergency situation can greatly depend on the amount of planning and preparedness that takes place prior to an adverse event.

Both man-made and natural disasters usually strike without warning. Immediate response in a critical situation can save thousands of dollars in reduced structural and secondary damages and company down time. It may also allow your company to resume normal business operations faster, helping eliminate the many problems associated with extended business interruptions. The quicker your company recovers, the better your chances for getting back to business as usual.

SERVPRO of South Orange County Professionals can help your business or organization prepare now for the unexpected by offering a comprehensive disaster recovery/emergency preparedness plan. The Disaster Recovery Profile (DRP) records detailed company information and inventory ranging from machinery, electronic and computer equipment, furniture and fixtures and valuable documents and records of data regarding specific building and grounds information, contact information and response checklist. A customized company emergency response plan can be a proper preparedness and planning, you can increase your organization’s chance of survival in an emergency r disastrous situation. Contact your local SERVPRO of South Orange County Professional today and inquire on a preparedness plan to help protect your business.

"The Equipment"

1/25/2018 (Permalink)

When it’s your business that suffers fire damage, every second counts when it comes to restoring your property to preloss condition. Fire damage, no matter the size, can affect every room within the property. It can travel through air ducts, burn through ceilings and floors and damage countless pieces of equipment and documents. Fire damage can cause normal business interruption and/or business closure, resulting in customer and revenue loss.

Whether it’s a one-story, single business complex or a multi-story office building, SERVPRO of South Orange County Professionals are prepared to inspect, restore and clean the space following a fire damage. Your SERVPRO of South Orange County Professional has access to thousands of pieces of equipment and hundreds of personnel to help mitigate even the largest fire damage. Working with a network of Franchise Professionals nationwide, your local SERVPRO of South Orange County cleanup crew utilizes high-tech industrial equipment to address all types of smoke and soot damage of any size, helping to minimize replacement costs and return the customer to business as usual. No job is too big when it comes to helping and insurance customer and their insured get back to business quickly. When the fire damage requires more than cleaning solution and a broom to remove the some and soot, contact the bright green cleanup team with the industrial-sized equipment to reach every corner, vent, carpet and wall. SERVPRO of South Orange County Professionals will work hard to restore your property and contents to preloss conditions when possible and get you back tin business. Call 407-226-2621, 24 hours a day, 365 days aa year.

Even a small fire CAN CAUSE ODORS in a structure FOR YEARS TO COME

1/12/2018 (Permalink)

Fire, smoke and soot damages in a structure can create unpleasant and permanent problems if not properly addressed. As various materials burn, the smoke produced travels throughout the structure leaving odorous residues and deposits on surfaces and in those hard to reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and result in periodically resurfacing odors. Unfortunately, such damages are often made more severe when unprepared property owner attempt to perform the cleanup themselves.

Feel free to contact SERVPRO of South Orange County (407) 226-2621 for questions or services. We are available twenty four hours a day, seven days a week, even on holidays to assist. Dont let fire damage be a headache, we are here to help!

Excess H2O Can be a Formula for Trouble

1/12/2018 (Permalink)

Virtually everyone can agree that excess moisture inside a structure is not a good thing and studies show this condition can result in fungi growth if not addressed properly. In fact, visible mold growth can be detected by the naked eye in as little as 24-48 hours following a water damage.

The solution seems straightforward. Prevent excessive moisture in a facility before a mold or mildew problem develops. Of course, proper inspection and maintenance are very important keys to prevent water intrusions. Yet, some facilities are prone to the buildup of excessive moisture unrelated to roof leaks, poor roof drainage or other building envelope failures.

Your local SERVPRO of South Orange County Professional has the training and equipment to help identify moisture problems and offer solutions that can help lower the risk of future indoor air quality issues related to fungi growth. In addition to measuring the moisture content in the air, which can identify humidity problems inside a facility, SERVPRO of South Orange County Professionals can potentially help locate hidden pockets of moisture inside walls, beneath flooring or within HVAC systems that have resulted from undetected water damages.

Tips for preventing mold problems:

- Keep the humidity level between 0 to 60 percent.

- Use cleaning products with proven mold killing properties.

- Regularly inspect plumbing and appliances for leaks.

- Keep gutters and drains clear of debris.

- Inspect the roof, windows and other areas where water might enter the building, and perform           necessary maintenance.

- Respond to all water intrusions immediately.

- Contact your local SERVPRO of South Orange County Professional 407-226-2621 for assistance after a water damage or if you discover mold in your building.

Choosing the right service provider for your commercial building

1/12/2018 (Permalink)

When a disaster strikes, and it is time to call in emergency service providers capable of helping you get back into your facility faster and easier, will they be available? This question is vitally important for property managers wishing to prepare an Emergency Response Profile (ERP) suitable for handling real life situations.

Fire and water damages, for instance, never occur at convenient times. Consider the impact a sewer backup occurring at 1:00 a.m. would have on you, your tenants and customers. Unless a service provider offers 24-hour emergency service, there is little chance the facility will be fully operational the next business day.

Instead of tackling the cleanup immediately, you are then resigned to waiting until “normal business hours” just to make contact with a service provider. Such delays can be quite costly in terms of business interruption and likelihood of secondary water damages to the facility.

SERVPRO, with over 35 years of service experience handling fire and water cleanup and restoration for the insurance industry, as well as directly for commercial and residential consumers, understands the urgency in responding to disaster situations as soon as possible. All SERVPRO of South Orange County Professionals are committed to providing 24-hour emergency fire and water restoration services.

Under normal circumstances, a SERVPRO of South Orange County Professional is onsite at your facility within four hours of receiving your call. A uniformed, trained and well-equiped technician can quickly access the situation and begin emergency mitigation procedures to protect the facility and contents from secondary damages.

If you are considering developing an Emergency Response Profile for a facility, rely on service provider offering 24-hour emergency service. For assistance developing an ERP, contact your local SERVPRO of South Orange County Professional, who can provide you with advice and help you collect the information you will need should a disaster situation occur in your facility.

General Water Damage Tips

12/20/2017 (Permalink)

  • A simple leak test can ensure leaks are not going undetected. To check for hidden leaks, record the current water meter readings. Turn off all faucets and appliances using water and do not flush toilets for one hour. After an hour of water shut off, record the water meter reading again. If the meter reading changed while no water was being used, a leaking pipe may to blame.
  • Frequently check pipes under sinks for signs of water leaks.
  • Know where the main water shut-off valve is located and ensure it is operational.
  • Check for leaks and signs of water intrusion around water structures, pipes, windows and doors.
  • Check potential problem spots for moldy odors, discoloration or dampness.
  • Install drip pans and drains where accessible.
  • Respond immediately if water intrusion occurs in order to minimize damage and loss.

Be Prepared- Damage to commercial buildings

12/20/2017 (Permalink)

When fire or water disasters strike, forcing occupants to evacuate a building, exit signs and even strategically posted maps serve as reminders that an emergency exit plan is in place. However, how many commercial facilities have a well-thought out plan to help get everyone back into the building following a disaster?

Property management should be concerned with how will they be able to get order restored and resume full operations as quickly and painlessly as possible once the fire has been extinguished or the source of the invading water has been addressed.

Your SERVPRO of South Orange County Professional can assist commercial property management teams in developing am Emergency Response Profile (ERP), a vital component of an overall Contingency Plan for a facility. Then objective is to collect the necessary management team and facility information and identify services providers capable of responding to disaster situations quickly – ideally selecting providers offering 24-hour emergency service.

By compiling an ERP, management team members will not have to waster valuable time trying to locate providers for specific emergency needs and can provide vendors with the necessary facility information to help ensure faster recovery and less business interruption.

With over 35 years of experience in fire and water cleanup and restoration, SERVPRO of South Orange County Professionals offer 24-hour emergency service. Normally within just a few hours of receiving your initial call, a trained and well-equipped SERVPRO of South Orange County can be on site in your facility to begin emergency mitigation services.

Effectively drying water damaged structure

12/20/2017 (Permalink)

While every water damage situation is different, requiring different approaches and equipment, generally SERVPRO of South Orange County Professionals will use air movers and dehumidifiers as needed to help speed up the drying process.

The number of air movers used depends on the surfaces (walls, ceiling, under cabinets, etc.) being dried and the configuration of the structure. For example, if only the floor is wet, and the damage is confined to one large room, fewer air movers would likely be required. Extra air movers would be required for additional wet surfaces such as walls and ceilings. In an Insured’s home with several smaller rooms damaged by water, more air movers would be needed to circulate the wet air to the dehumidifier and the dry air back to the wet areas.

Dehumidifier requirements are based on both the nature of the environment being dried and the capacity of the dehumidifier. The nature of the environment is determined by the amount of porous and absorbent materials present, including carpet, clothing, upholstered furniture, and unfinished wood. The more absorbent materials present, the more moisture present, increasing the need for dehumidification. Dehumidifier capacity is measured in two ways: the number of gallons of water removed in 24 hours under ideal temperature and humidity situations and the number of cubic feet per minute of air the dehumidifier conditions.

While this is a general overview of how SERVPRO of South Orange County Professionals determine when and how many air movers and dehumidifiers to use in a water damage situation, every loss situation must be evaluated and monitored to help guarantee fast, thorough drying. Water trapped inside walls, small rooms making it difficult to establish air circulation, long term exposure, the amount of absorbent materials present, the size of the dehumidifier and many other variables must be taken into account.

The real measure of whether a balanced drying system has been established is the repines of structure and contents. Your local SERVPRO of South Orange County team is trained and equipped to make sure moisture levels inside an Insured’s home or office are effectively being reduced.