SERVPRO of South Orange County Employee Photos

Tony Toups, President

Tony is the President at SERVPRO of South Orange County. He has been a franchise owner for 10 years and before that he worked in the cabinet industry for 25 years. Tony is certified WRT and ASD thru IICRC, Florida licensed mold remediator, as well as certified EPA lead renovator.

Tony is originally from Memphis, TN. He later attended college and played baseball at LSU. In his free time he enjoys playing golf and refurbishing golf clubs. 


We are here 24/7, 365 days a year to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire. We do it all from start to finish. We train every one of our SERVPRO employees to know the importance of great customer service and strive to always do our best!

Darlene Hazell-Sam, Office Manager

Darlene Hazell-Sam is the Office Manager at SERVPRO of South Orange County. She manages all the daily activities of the office in addition to aiding the production team, all aspects of bookkeeping and human resources. Her background is business management and holds a Bachelor’s degree in that field along with being both WRT and FRT certified. Darlene has been a part of the SERVPRO family for over seven years providing both office assistance and management skills.

Darlene is originally from a small island in the Caribbean but has lived several decades between New York, New Jersey and now Florida. She is the mother of two children. When not at work she can be found at the theme parks, the beach or traveling overseas.

Magaly Alfonso, Warehouse Manager

Magaly is the Warehouse Manager at SERVPRO of South Orange County. She has been with us for over 10 years. Magaly is a huge asset to our team. Her duties consist of inventory control, overseeing large cleaning and fire jobs, and much more.

Magaly was born in Cuba. She is married with 2 adult children. In her spare time she likes to read, watch movies, and spend time with her family.

Mark Soule, Operations Manager

Mark is our Project Manager / Estimator / Lead Technician at SERVPRO of South Orange County. He can set up large scoped projects with the coordination of equipment and manpower and be the lead technician. His Estimating ability ensures a smooth interface with all moving components of jobs. He can handle bio-hazardous cleanups including crime scenes, asbestos abatement, and is a certified journey man water restore. From demolition to final walk-through, Mark does it all. Over the years he has obtained several certifications including WRT, ASD, AMRT, Biohazard, lead and Mold Remediator.

Mark was born in San Angelo, TX and grew up in Central New York. He moved to Florida in 1997 and settled in Orlando where he enjoys a great lifestyle with his 3 kids enjoying the outdoors and playing golf as much as possible. He joined the SERVPRO family in 2003 with a new franchise. He has been with several franchises but has found a home with Tony Toups and SERVPRO of South Orange County. He enjoys his day to day duties helping customers feel "Like it never even happened."